Frequently Asked Questions
Everything you need to know about our products, orders, shipping, and skincare routines.
1How long does shipping take?
Orders are dispatched within 24–48 hours and delivered within 3–7 business days across India. We offer free shipping on all orders above ₹499.
2Are your products cruelty-free?
Yes! All Graceberry products are 100% cruelty-free and never tested on animals. We uphold ethical, compassionate skincare standards.
3Are Graceberry products suitable for sensitive skin?
Our formulas are dermatologically tested, paraben-free, and sulfate-free, crafted to be gentle on all skin types, including sensitive skin. We always recommend performing a small patch test before first use.
4How do I track my order?
As soon as your order ships, you will receive a tracking link via email and SMS. You can also visit our Track Order page with your Order ID or phone number.
5What is your return policy?
We offer hassle-free replacements or returns within 7 days of delivery for unopened, unused products in original tamper-evident packaging.
6Do you offer Cash on Delivery (COD)?
Yes, we support partial Cash on Delivery as well as secure online prepaid payments via UPI, Credit/Debit Cards, and Net Banking.
7When can I expect visible results?
Most customers notice a visible enhancement in radiance and texture within 2 to 3 weeks of consistent daily usage.
8How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight and excessive humidity to preserve active botanical efficacy.
Still Have Questions?
Our skincare team is always happy to assist with product recommendations, routine questions, or active orders.